SUPPORT

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MizanCore customers have access to a dedicated support channel. Pre-sales questions are also welcome — no ticket queue for a 10-minute phone call.

Call us

For urgent issues or a quick pre-sales question. Available Monday to Friday, 8 am – 6 pm WAT.

+234 800 000 0000

Email support

For non-urgent technical issues or documentation requests. We respond within one business day.

support@mizancore.ng

Pre-sales enquiry

Want to understand if MizanCore fits your institution before committing to a full demo? Book a short discovery call.

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COMMON QUESTIONS

Frequently asked.

What is the implementation timeline?

For a typical Unit MFB migration, we plan for a 12-week programme: 4 weeks data mapping and configuration, 4 weeks parallel run (your existing system stays live), 4 weeks training and go-live preparation. Larger State or National MFBs typically run 20–24 weeks.

Can we migrate from BankOne or Udara360?

Yes. We have structured migration programmes for both. We map your existing chart of accounts to the AAOIFI-aligned MizanCore CoA, clean historical data (particularly interest-labelled accounts), run a parallel period, then cut over. Full audit trail maintained throughout.

Does the platform work for a unit MFB with one branch?

Yes. MizanCore is appropriate from a single-branch unit MFB to a multi-branch national MFB. The platform scales. Pricing is institution-tier-based, not per seat or per transaction.

Who provides training?

We provide role-based training as part of the implementation programme: operations staff, tellers, financing officers, compliance team, and system administrators. The ACE and MD also receive a dedicated onboarding session covering the governance and reporting features.

Is MizanCore a cloud product or on-premises?

MizanCore can be deployed on a dedicated cloud environment (hosted in Nigeria) or on your own infrastructure. We do not offer a shared multi-tenant SaaS model — your institution's data is in its own tenancy.

Is the platform CBN-approved?

MizanCore is technology infrastructure. CBN approval applies to your institution's licence, not to core banking software vendors. We design to the CBN NIFI Guidelines and Prudential Guidelines so that your institution can demonstrate compliance during examination.

Looking for documentation and guides?

Our resources section has compliance references, accounting worked examples, and product deep-dives.

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